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Jobs at Greenlane

Director of Operations

Location: Boca Raton, FL

Type: Full Time

Min. Experience: Experienced

Greenlane, founded in 2005 is the leading distributor of premium brands in the burgeoning head shop, smoke shop, and dispensary channels. We devise bespoke go-to-market solutions as well as sales and marketing strategies for the best products in the industry and aid their manufacturers at every turn of the product life cycle. We have operations in seven North American cities including six highly automated distribution centers. We also own and operate several leading e-commerce websites, and brick and mortar retail outlets. We work in a fast-paced and competitive industry that demands hard work and dedication, but we have built a unique company culture that allows our growing team of more than two hundred to support our success, each other, and surpass our goals all while having fun.

We offer competitive salaries and benefits, including healthcare and 401k with match, plus perks like a gym membership, super healthy snacks made fresh daily, and more. Greenlane promotes from within, allowing driven candidates the ability to earn progressive roles and responsibilities.

Job Purpose

Maintain efficient operation across our operational teams, distribution centers (DC) and transportation network. Must support internal and external operations maximizing excellent customer fulfillment levels, on-time performance and supply chain efficiencies throughout our DC network.

Duties & Responsibilities

  • Responsible for all aspects of transportation, LTL, TL, domestic, international, HTS codes, compliance, monitoring and reporting throughout our network
  • Develop and direct the implementation of operational plans, projects and programs supporting internal and external distribution operations
  • Works with the VP of Operations to ensure operations and compliance for operational warehouse requirements, processes and procedures are being adhered too
  • Interact with executive team to provide support and planning with initiatives through financial and management information analyses
  • Manage all monthly KPI’s in terms of labor, product throughput, containers inbound/outbound relating to cost containment and benchmarked metrics
  • Provide leadership, communication and tools for each of our managers, leads and employees
  • Develop root cause analysis and corrective action processes and procedures
  • Oversee the management and coordination of all profitability reporting activities for the operation
  • Review and understand customer and import shipment requirements, lead times, forwarders, customs regulations, port of entry, drayage proper applicable rules, laws and of our product categories
  • Interact and communicate with each distribution center, Boca office purchasing, sales and logistics/operations team to maintain the best service levels possible specifically freight forwarders, LTL or parcel carriers
  • Develop strategic plans to enhance freight margin by leading the RFI, RFQ and RFP optimization review
  • Manage inventory daily, weekly, monthly cycle counts, reporting and preparing and executing the annual physical inventories at each of our warehouses
  • Improve and minimize inventory cycle count adjustments across the warehouse network
  • Other duties as assigned by manager or designee

Qualifications & Skills Required

  • Experience in the Retail, E-Com, CPG distribution channel, wholesale, b2b, b2c, retail (omni-channel) operations is preferred
  • 3PL experience is a plus
  • Experience with Transportation, LTL, TL, domestic and international imports, drayage, customs rules, HTS codes, invoicing and
  • Some accounting and systems background are preferred but not required. Preference given to candidates with an advanced degree
  • Must have a minimum of seven years in a Senior Manager/Director Operations position for a company with minimum of $300 million in annual revenue
  • Excellent time management and negotiation skills with heavy emphasis on both written and verbal communication skills
  • Ability to work effectively with the Sales and Operations Team is a must
  • Proven experience in managing remote teams, planning and execution
  • Foster and cultivate business opportunities and partnerships internally and externally
  • Experience with NetSuite, or another high-end ERP preferred
  • Contracting, negotiating, and change management
  • Finance, accounting, budgeting, and cost control principles
  • Experience with various WMS, Shipping, TMS, and Rate Shopping systems
  • Supervising staff in a Multi-DC environment, including regular progress reviews and plans for improvement
  • MBA or master’s degree a plus

Physical Requirements

Work is performed while standing, sitting and/or walking

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