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Jobs at Greenlane

Quality Control Manager

Location: Torrance, CA

Type: Full Time

Min. Experience: Experienced

Greenlane, founded in 2005 is the leading distributor of premium brands in the burgeoning head shop, smoke shop, and dispensary channels. We devise bespoke go-to-market solutions as well as sales and marketing strategies for the best products in the industry and aid their manufacturers at every turn of the product life cycle. We have operations in seven North American cities including six highly automated distribution centers. We also own and operate several leading e-commerce websites, and brick and mortar retail outlets. We work in a fast-paced and competitive industry that demands hard work and dedication, but we have built a unique company culture that allows our growing team of more than two hundred to support our success, each other, and surpass our goals all while having fun.

We offer competitive salaries and benefits, including healthcare and 401k with match, plus perks like a gym membership, super healthy snacks made fresh daily, and more. Greenlane promotes from within, allowing driven candidates the ability to earn progressive roles and responsibilities.

Job Purpose


The Quality Control Manager will be tasked with further defining and optimizing a first in class quality assurance and control policy, as well as building out a functional quality management system through a collaborative effort with top management and key stakeholders throughout the organization.   


Responsibilities will include, but not limited to effectively and optimistically contributing towards a positive and high energy work environment, providing exemplary hands-on leadership and mentoring, owning / leading all quality related objectives, to include ensuring adequate traceability and transparency across all quality assurance and control efforts, and the documentation thereof. 


Duties and Responsibilities

  • Promote and ensure a Safety-First Awareness and OSHA compliant facility at all times.
  • Perform daily inspections for safety, cleanliness and orderliness.
  • Determine & monitor orders that must be subjected to a quality inspection.
  • Define metrics and implement processes to reliably qualify materials, products and/or customization service level conformity.
  • Establish, secure and maintain necessary equipment required in order to effectively determine material conformity.
  • Create and manage a non-conforming material reporting (NCMR) process, as well as corresponding corrective action and vendor compliance processes.
  • Work with purchasing, warehouse, operations and supply chain personnel to create a revision control process that clearly defines requirements for material disposition (i.e. stock, customized inventory and WIP); in addition to supply chain impact, and the corresponding roles and accountabilities therein.
  • Plans, organizes and executes all reporting efforts to support the quality management system (QMS).
  • Will be the primary performer of all QA/QC functions until the QMS is fully established.
  • Train, teach and mentor others on the importance of a quality first mentality.
  • Build and enhance vendor relationships.
  • Travel to and perform on-site quality inspections within vendor facilities.    
  • Establish key performance indicators (KPIs), to better gauge vendor compliance/performance.
  • Perform CAPA and RCA reporting per inspection.
  • Create, coordinate and adjust work schedules in order to optimize inspection assignments, on & off site. 
  • Report any and all issues regarding facility and employee relations to the Director of Operations or HR.
  • On-going, continuous improvement initiative opportunities for overall quality assurance and control operations.  
  • Keep the Director of Operations informed of any and all issues, concerns, changes and output productivity.
  • Other duties as assigned by manager or designee.


Qualifications and Skills Required

  • Four-year Degree a plus.
  • Critical thinking, analytical and effective problem-solving skills.
  • Must be highly organized and detailed orientated.
  • Naturally optimistic and self-propelled / motivated.
  • Must enjoy working within a high paced, multi-tasking work environment.
  • Experience in structuring and sustaining a Quality Management Systems (QMS).
  • 5+ years’ experience in working within Quality Assurance / Control.
  • Experience with administrative functions and procedures.
  • Skilled in using computer and basic application software used in warehouse operations.
  • Ability to communicate effectively, both orally and in writing.   
  • Must have Word, Excel and PowerPoint experience.


Physical Requirements

  • Work is performed while standing, sitting and/or walking.
  • Ability to lift and/or move up to 50 lbs.
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