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Jobs at Greenlane

Customer Care Representative

Location: Boca Raton, FL

Type: Full Time

Min. Experience: Entry Level

 Greenlane, founded in 2005, is the leading distributor of premium brands in the burgeoning head shop, smoke shop, and dispensary channels. We devise bespoke go-to-market solutions as well as sales and marketing strategies for the best products in the industry and aid their manufacturers at every turn of the product life cycle. We have operations in seven North American cities including six highly automated distribution centers. We also own and operate several leading e-commerce websites, and brick and mortar retail outlets. We work in a fast-paced and competitive industry that demands hard work and dedication, but we have built a unique company culture that allows our growing team of more than two hundred to support our success, each other, and surpass our goals all while having fun.

We offer competitive salaries and benefits, including healthcare and 401k with match, plus perks like a gym membership, super healthy snacks made fresh daily, and more. Greenlane promotes from within, allowing driven candidates the ability to earn progressive roles and responsibilities. 

 

Job Purpose

The Customer Care Representative handles B2C Customer inquiries via phone, email, chat, or text. These include providing product/shipping information, placing orders, resolving order issues, and assisting with any other inquiry. The overall goal is to come up with creative solutions to effectively ensure the best service possible for the customer in order to retain them as a customer.

Duties & Responsibilities

  • Effectively manages large amounts of incoming calls, chats, emails, and texts.
  • Attracts potential customers by answering product and service questions; suggesting information about other products and services.
  • Opens customer accounts by recording account information.
  • Maintains customer records by updating account information.
  • Resolves product or service problems by clarifying the customer's complaint determining the cause of the problem; selecting and explaining the best solution to solve the problem expediting correction or adjustment; following up to ensure resolution.
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs.
  • Relays information and feedback from the customer to the Marketing Department.
  • Builds sustainable relationships of trust through open and interactive communication.
  • Other duties as assigned by manager or designee.

Qualifications & Skills Required

  • Strong customer service skills
  • Personable, professional, and well-spoken
  • Excellent writing skills
  • Customer service experience
  • Industry knowledge preferred but not required
  • Strong in Microsoft products such as Excel, Word, PowerPoint
  • Strong in Google products such as Gmail, Sheets, Docs, Slides
  • Available to work nights, weekends, and holidays as required

Physical Requirements

Work is performed while standing, sitting and/or walking

 

By applying for this role, I understand that if I’m offered a position with the company I will be required to submit to the pre-employment aptitude testing, and background screening as a condition of employment.

Greenlane provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, disability or genetics. In addition to federal law requirements, Greenlane complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, transfer, leaves of absence, compensation, and training 

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