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Jobs at Greenlane

Senior IT Help Desk Technician

Location: Torrance, CA

Type: Full Time

Min. Experience: Experienced

Greenlane, founded in 2005 is the leading distributor of premium brands in the burgeoning head shop, smoke shop, and dispensary channels. We devise bespoke go-to-market solutions as well as sales and marketing strategies for the best products in the industry and aid their manufacturers at every turn of the product life cycle. We have operations in seven North American cities including six highly automated distribution centers. We also own and operate several leading e-commerce websites, and brick and mortar retail outlets. We work in a fast-paced and competitive industry that demands hard work and dedication, but we have built a unique company culture that allows our growing team of more than two hundred to support our success, each other, and surpass our goals all while having fun.

We offer competitive salaries and benefits, including healthcare and 401k with match, plus perks like a gym membership, super healthy snacks made fresh daily, and more. Greenlane promotes from within, allowing driven candidates the ability to earn progressive roles and responsibilities.

Job purpose

We are looking for an experienced IT Support Specialist that has knowledge with Windows server 2016 active directory, imaging and deploying computers, hardware troubleshooting and most importantly a friendly personality that is willing to learn from their coworkers. You will be the only IT support in our Torrance facility however you can lean on the twelve other IT members that work out of Florida. Reliability is a must, must think and analyze situations before acting while working on various tasks at the same time. 

Duties and responsibilities

  • Performing maintenance and problem resolution on Windows and Apple computers.
  • Understanding of  VoIP systems, how to add/remove users, call routings, setup new IVR.
  • Monitoring systems performance and proactively making recommendations for improvements.
  • Troubleshoot computer hardware and software and execute hardware upgrades.
  • Setting up new computers by imaging or cloning.
  • Manage Active Directory and groups in Windows Server 2016.
  • Support outside offices using our remote software.
  • Educating end users on new technologies and systems.
  • Ability to handle larger projects which will require managing contractors like camera system installs, or warehouse configurations that require new wiring.
  • Understanding of firewall rules and methodology.
  • Responding to emails in an upbeat, timely, professional manner using proper grammar and writing skills.
  • A keen ability to multitask without losing sight of our core ideals.
  • Basic knowledge of VMWARE and virtual servers.
  • Understanding of DHCP, DNS and standard network terminology.
  • Understanding of print servers.
  • Keep server room organized.
  • Keep storage/parts closet organized.
  • Purchasing of new computers, parts and toner.

Qualifications & Skills Required

  • College experience (computer science/ business IT) or certification is a plus.
  • Minimum 2 years of IT experience
  • Must be reachable during off hours
  • Excellent written (grammar) and verbal communication skills
  • Ability to perform due diligence before acting on a situation
  • Ability to learn new software easily.
  • HTML, CSS, or JavaScript are a plus
  • Experience with e-commerce platforms are a plus
  • Many possibilities to advance within
  • Previous experience with an ERP like NetSuite or Sales Force is a plus.

Physical requirements

Work is performed while standing, sitting and/or walking.


By applying for this role I understand that if offered a position with the company, I will be required to complete a pre-employment aptitude testing, and background screening as a condition of employment.

Greenlane provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, disability or genetics. In addition to federal law requirements, Greenlane complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, transfer, leaves of absence, compensation and training.

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